Introduction
Conversations, powered by AI technology, are a powerful tool that allows you to gain deeper insights from viewers' comments and question responses. By enabling this feature, the AI analyzes the feedback submitted by a viewer and determines if more information is needed. In such cases, the AI initiates a series of follow-up questions that are designed to align with a specific prompt that you create. Your Conversation prompt serves as a guide for the AI, helping it to ask relevant questions and uncover valuable insights.
Conversations can be turned on for Persistent Comments and Promoted Questions
AI Conversations for Persistent Comments
When enabled for Persistent Comments, AI Conversations lets you move beyond less insightful viewer feedback like "This is cool" or "I like this" to gain a deeper understanding of viewers' perspectives. By asking targeted follow-up questions, the AI helps uncover specific reasons behind user opinions, providing invaluable insights. Leave a comment on the video below to see how it works!
To turn on Conversations for Persistent Comments:
Navigate to the Reactions Tab of your video Setup
Toggle on AI Conversations
Create a Conversation Prompt in the provided entry box
AI Conversations for Prompted Questions
When enabled for Questions, AI Conversations will ask users for additional information to understand what drove them to submit that response. For example, you may ask a user, “Rate this video 1-10”. Once a user submits a response, AI will take into account the question, the context of the video, the user’s submitted response, and your Conversation prompt to uncover additional information. Try our Conversations for Prompted Questions in this example video below!
To turn on Conversations for Prompted Questions:
Navigate to and select the question you want to turn on Conversations for within the Questions tab of your video Setup
Toggle on AI Conversations
Create a Follow-Up Goal by prompting the AI in the provided entry box
For more information on setting up conversations, see our article.